Nine Casino Terms Governing Your Account, Balance and Gameplay

Effective Date: 4 August 2026

Last Updated: 4 August 2026

1. Agreement and Definitions

These Terms govern access to our site, account creation, games, payments, promotions, verification, safer-gambling tools and support. By creating an account or using a real-money service, you accept these Terms and the policies incorporated by reference.

“Account” means the personal record opened in your legal identity. “Real-money funds” are cleared deposits and withdrawable winnings. “Bonus funds” are promotional credits subject to separate rules. “KYC” means identity, age, address, payment ownership and, where required, source-of-funds checks.

2. Eligibility

You must meet the legal gambling age, have capacity to enter a contract and use the service only where lawful. You are responsible for understanding the law that applies at your location. Employees, suppliers and people involved in game integrity may face additional participation rules.

3. Registration and Account Security

Provide accurate, current information and keep it updated. We permit one account per player, household, IP address and device unless support approves a correction. You must control the registered email, password and payment methods. Never sell, transfer or share an account.

We can request email, telephone or identity confirmation. Activity completed through valid login credentials is treated as account activity until we receive a security report.

4. Verification and Source of Funds

We may request photo ID, proof of address, payment ownership, a selfie, video verification, bank records or source-of-funds evidence. Documents must be clear, current and genuine. Enhanced checks may apply after unusual transactions, high cumulative activity or a compliance alert.

Account functions and payment requests can remain under review while required information is checked. False documents, mismatched payment ownership or refusal to complete a lawful check can lead to restriction or closure.

5. Deposits and Account Balances

Use a payment method held in your own name. The cashier displays accepted routes, fees and GBP limits before confirmation. Failed, reversed or disputed deposits do not create a valid balance. Chargeback abuse can lead to account closure and recovery action.

Deposited funds carry a three-times playthrough requirement under AML controls before withdrawal. Game stakes, settled wins, refunds and adjustments appear in account records.

6. Withdrawal Requests

Submit a withdrawal from the cashier and complete requested verification. We normally return funds through the deposit route where payment rules permit. Internal assessment can take up to 72 hours; provider delivery follows after approval. Minimums, maximums and rolling limits appear in the cashier.

We can return a request to the balance when account details, wagering, verification, payment ownership or transaction review requires action. Keep the registered payment route active until the request settles.

7. Bonuses and Promotions

Every promotion has controlling rules covering eligibility, activation, minimum deposit, match ceiling, free spins, wagering, expiry, maximum bet, game contribution and withdrawal effects. One bonus can be active at a time. Duplicate claims, multi-accounting, delayed game features and coordinated bonus play count as abuse.

Welcome wagering can reach 45x. Eligible slots usually contribute 100%, roulette and card games 5%, and live dealer games 0%. A typical maximum bonus stake is £5 equivalent on slots and £10 equivalent on eligible live games. Withdrawing before completion removes the active bonus and linked bonus winnings.

8. Games, Bets and System Records

Game rules, paytables, stake ranges and return information appear inside each title. A wager becomes valid when the system accepts and records it. Our transaction and game-server records determine the result unless a documented technical error proves otherwise.

Interrupted rounds resume or settle according to the provider's rules. Malfunctions, incorrect displays, duplicate credits, payment errors or obviously incorrect game outcomes can be voided and balances corrected.

9. Prohibited Conduct

You must not commit fraud, collude, create multiple accounts, use false documents, abuse bonuses, manipulate payments, use automated play tools, exploit faults, disguise identity or location, fund another person's account, launder money or threaten staff. We may investigate linked devices, payment instruments, IP addresses and play patterns.

10. Suspension, Closure and Dormant Accounts

We can restrict, suspend or close an account for a Terms breach, security concern, compliance duty, safer-gambling intervention or unresolved verification. You may request closure through support. Self-exclusion has separate protective consequences and cannot be treated as an ordinary marketing opt-out.

Inactive balances remain subject to the account terms and applicable law. We will use registered contact details where notice is required.

11. Responsible Gambling

Use deposit, session and other available limits before play becomes difficult to control. Cooling-off and self-exclusion can be requested through account controls or support. Gambling is entertainment with a financial risk; wins are never guaranteed and losses must not be chased.

12. Intellectual Property and Site Use

The site design, software, text, trademarks and game content belong to us or our licensors. You receive a personal, limited right to use the service. Copying, scraping, reverse engineering, interference or commercial reuse is prohibited.

13. Privacy, Cookies and External Services

Our Privacy Policy and Cookie Policy explain data processing. Payment services and game studios may apply their own terms. External links do not transfer control of those services to us.

14. Liability

Games involve chance and financial loss. We do not guarantee profit, uninterrupted access or a particular game result. Liability remains limited to the extent permitted by law, without excluding rights that cannot legally be excluded.

15. Complaints and Disputes

Send complaints to [email protected] with the account email, date, amount, transaction or game reference and requested outcome. We review account, payment and provider records. Preserve screenshots and correspondence while the case remains open.

16. Changes, Governing Law and Severability

We may amend these Terms after changes to law, products, suppliers or risk controls. The date at the top identifies the current edition. Curaçao law governs the agreement where mandatory local consumer law does not require another result. If one clause becomes unenforceable, the remaining clauses continue.

Legal correspondence may be sent to Uno Digital Media B.V., Johan Van Walbeeckplein 24, Willemstad, Curaçao.