Nine Casino Privacy Policy for Account, Payment and Website Data

Effective Date: 4 August 2026

Last Updated: 4 August 2026

1. Who Controls Your Personal Data

Nine Casino is operated by Uno Digital Media B.V., company number 157147, with its registered office at Johan Van Walbeeckplein 24, Willemstad, Curaçao. This policy explains how we handle personal data when you visit our site, create an account, contact support, use promotions, make payments, complete verification or play games.

Privacy questions and rights requests can be sent to [email protected]. Account support remains available at [email protected] and through live chat.

2. Data We Collect

We collect identity and contact data such as your name, birth date, address, email and telephone number. Account records include username, password hash, currency, preferences, limits, login history and communication settings.

Transaction data covers deposits, withdrawals, balances, payment method identifiers, timestamps, chargebacks and payment-provider responses. Verification records can include identity documents, proof of address, payment ownership, a selfie, video verification and source-of-funds or source-of-wealth evidence.

Technical data includes IP address, device model, operating system, browser, language, cookie identifiers, approximate location, session times, security events and pages viewed. Gameplay records include stakes, wins, losses, game rounds, bonus progress and safer-gambling indicators. Support messages and complaint evidence form part of the account record.

3. Why We Process Data

We process personal data to create and secure your account; deliver games and promotions; accept deposits and assess withdrawals; verify identity, age and payment ownership; prevent fraud, money laundering and account abuse; respond to support cases; apply safer-gambling controls; meet legal duties; measure site performance; and send marketing where permission or another lawful basis applies.

Depending on the activity, our legal basis can be performance of a contract, legal obligation, legitimate interests, consent or the establishment and defence of legal claims. Responsible-gambling records may involve sensitive information and receive tighter access controls.

4. Cookies and Similar Technologies

Cookies keep sessions active, remember language and account preferences, protect login traffic and measure page performance. Analytics tools can record navigation, device type and campaign attribution. Advertising or affiliate cookies may identify the source of a visit and measure an account event without revealing the account password or full payment credentials.

You can change browser cookie settings and marketing preferences. Essential security and session technologies remain necessary for account functions. Clearing cookies can sign you out or reset saved preferences.

5. Who Receives Data

We share only the data needed for a defined purpose with hosting companies, game studios, payment processors, identity-verification services, fraud-prevention providers, customer-support systems, analytics suppliers and professional advisers. Regulators, courts, law-enforcement bodies or tax authorities may receive records where law or a valid request requires disclosure.

Payment partners may act under their own privacy terms. We do not give a payment provider more account data than it needs to process, review or reverse a transaction.

6. International Transfers

Our operator, suppliers and technical systems can process data in different countries. Where personal data moves across borders, we use contractual controls, access restrictions and other safeguards appropriate to the destination and applicable law.

7. How Long We Keep Records

Retention depends on account activity, payment and AML duties, dispute periods, fraud prevention, safer-gambling obligations and legal claims. Closing an account does not immediately erase transaction, KYC or self-exclusion records where law or player protection requires continued storage. Data that no longer serves a valid purpose is deleted, anonymised or securely isolated.

8. Security Measures

We use encrypted connections, controlled staff access, logging, secure hosting, monitoring, credential protection and incident procedures. Employees receive confidentiality and information-security training. No online service can remove every risk, so you must protect your password, device and registered email and report unfamiliar activity promptly.

9. Your Privacy Rights

Depending on the law that applies to you, you may request access, correction, deletion, restriction, objection or portability. You can withdraw consent and opt out of direct marketing. Some requests remain limited by AML, gambling, payment, fraud-prevention or record-retention duties.

Send a request from your registered email to [email protected]. We may verify identity before releasing or changing account data. You can also complain to the relevant data-protection authority.

10. Age and Children's Data

Our services are intended only for people who meet the legal gambling age. We use age and identity checks to protect minors. Parents and guardians should use device controls and contact support if they believe a minor has supplied personal data.

11. Third-Party Links

Our pages can link to payment services, game studios, player-protection organisations or other websites. Their privacy practices fall under their own notices. Read those terms before sending personal data outside our site.

12. Changes to This Policy

We update this policy when our processing, suppliers, legal duties or account functions change. The date at the top records the current edition. Material changes may also appear through an account notice or registered email.

13. Privacy Contact

Data Protection Contact: Uno Digital Media B.V.

Email: [email protected]

Postal address: Johan Van Walbeeckplein 24, Willemstad, Curaçao